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Policies & Procedures Manual
Item code 000-RE-0020808
POSelID p34
Price $199.00
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This is the manual used by over 200 Alaska Real Estate Brokers. It fulfills the requirements required by Alaska Real Estate Statutes and Regulations and then some. It is customized to your brokerage and is easily modified by Word. You can't afford the time to type this manual at this price let alone write it.This comprehensive manual includes:

Chapter 1

Broker and Associate
Mutual Benefit
Broker and Associate Agreement of Mutual Benefit
Adhere to the Code of Ethics and Bylaws of Local Board and MLS
Membership in the Board of REALTORS®
Associate Expenses
Real Estate License and Mandatory Continuing Education,
Miscellaneous Associate Expenses
Automobile
Automobile Insurance Coverage
Professional / Business Expenses
Resolution of Disputes
What Constitutes a Dispute
Intra-Office Disputes Between Associates
Disagreement Between Broker and Associate
Independent Contractor
Definition
Independent Contractor's Agreement
Tax Filing Requirements
Workers' Compensation Requirement
Broker Authorization to Contract

 

Chapter 2

Office Policies
Discrimination Issue
Federal Fair Housing Laws
Equal Housing Opportunity
Discrimination Accusations
Fair Employment Practices
Harassment
Office Security
Office Appearance
Dress Code
Eating in the Work Area
Parking
Changes in Name, Address and Telephone Number
Telephone Use
General
Long Distance Calls
Messages for Other Associates
Computer Use
Information Systems Policy
Proprietary Equipment and Information
Information Systems Usage
Information Systems Conduct
Computer Safety and Security Measures
Viruses
Copyright Infringement
The World Wide Web
Summary
Maintaining Contact with the Office
Drug and Alcohol Use
Substance Use
Consumer or Customer Substance Use
Smoking
Legal and Tax Advice Prohibited
Legal Advice
Tax Advice
Problem Reporting Procedures
Contacting the Broker
Emergency Contacts
Branch Offices
Confidentiality
Office Duty Time
Purpose
Rotation
Sales Meetings
Purpose
Attendance Expectations
Observance of Safety Practices
Vacation / Leave Time for Associates
Sign Policy
Sign Riders
Direction Signs
Sold and Offer Pending Signs
Expired Listings
Employee Office Hours
Observed Holidays
 
Legal Assistance for Associates
Legal Counsel Involvement
Lawsuits and Threats of Action
Arbitration
Code of Ethics & License Law Violations
Inspection Services, Surveys, Etc
Document Control
Document File
Document Confidentiality Issues
Personal Assistants
Unlicensed Assistants and Licensed Assistants
 

 

Chapter 3

Advertising
Real Estate Advertising
Advertising Media
Open House Ads
Allocation and Costs of Advertising
Alaska Advertising Statutes and Regulations
General Principles
Internet Advertising
Fair Housing Advertising
Prohibited Advertising Language

 

Chapter 4

Compensation
Commission and Fee Rates
Associate Commission and Fee Compensation
Definition
Schedule of Compensation
Partial Receipt of Commissions
Reduction of Commissions and Fees
Referrals and Bonuses
Commission Agreements and Disputes
Entitlement to Commission
Inter?Office Disputes of Compensation
Intra?Office Disputes of Compensation

 

Chapter 5

RESPA Policy
Prohibition against Kickbacks and Unearned Fees
What is Permitted
Key Referral Fee Reminders

 

Chapter 6

Alaska Real Estate Consumer Relationships
Information Provisions
Specific Assistance Definition
Relationship Disclosures Required
Relationship Disclosure Exemptions
Required Stigmatized Property Disclosure
Broker Policy Stigmatized Property Disclosure
Additional Disclosure Issues
Duties not Owed to Consumers
Consumer Licensee Relationship Options
Specific Assistance Customer Relationship
Representation Non-Agency Client
Designated Licensee Representation Non-Agency Client
Neutral Licensee
AREC Consumer Pamphlet Info
Conflicts of Interest Documentation
Acts not Considered Conflicts
Designated Licensee Options
In-House Sales One Licensee
Broker is Designated Licensee
Designated Licensee Assignments
Seller / Landlord/ Community Association Designated Licensee
Buyer/ Tenant Designated Licensee
Community Association Unique Designated Licensee Issues
Broker Vicarious Liability and Imputed Knowledge
Compensation
Compensation Disclosure
Duration of Relationship
Transaction File Review

Chapter 7

Selling Policies and Procedures
Lead Generation
Servicing the Prospects
Drafting Offers
Confidentiality of Offers
Intra?Office
To Cooperating Brokers
Timeliness in Offers
Delivery of Accepted Offers
Referral Fees

 

Chapter 8

Personal Service Agreements
Consumer Relationship Disclosure
Residential Property Condition Disclosure
Disclosure of Adverse Facts
Lead Based Paint (LBP) Disclosure Requirements
Disclosure Requirements Buyers and Tenants
Rental Properties and Sales Transactions Subject to LBP Rules
Target Housing
Excluded Properties
Transactions Subject to LBP Rules Sales and Leases
Exempted Transactions Leases and Sales
Licensees Covered
Buyer Opportunity to Inspect for LBP
Timing of LBP Disclosures
Licensee Responsibilities
Listing the Residential Property
Listing Contracts
Filing Listing Documentation
New Listing Tours
Security of Listed Property
Cancellation of Listing Contract
Listing Protection
Cooperating Compensation

 

Chapter 9

Buyer Representation
Associates Capacity as Licensee Representing Buyer
Buyer Representation Agreement
Consumer Relationship Disclosure
Negotiations
Compensation
Cooperation as Listing Agents with Buyer's Brokers
Representing Buyer on In-House Sale

 

Chapter 10

Closing Procedures
Listing Associate Responsibilities
Failed Transactions
Attorneys at Closing
Deposits and Earnest Money
Handling
Disbursement

 

Chapter 11

Antitrust
Summary of Principal Federal Antitrust Laws
The Sherman Act
The Clayton Act
The Robinson?Patman Act
The Federal Trade Commission Act
Antitrust Compliance
Document Retention Policy
Consequences and Costs of Failure to Comply

 

Chapter 12

Termination of Affiliation

Cancellation and Refund Policy for Paid Classes:

Cancellation must be made at least 24 hours before the course date or your class fee is forfeited. If you cancel before the required time, and request a refund, it will be issued to you via check within 30 days. There will be a non-refundable, non-transferable $50 cancellation fee with an additional fee of 4% of the total amount if the fee was paid with a credit or debit card.

Transferable fees, and cancellation fees not refunded, and may be used by the original student for another Royse and Associates training class within 4 months of the original class date.

 

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Cancellation and Refund Policy for Paid Classes:

Cancellation must be made at least 24 hours before the course date or your class fee is forfeited. If you cancel before the required time*, and request a refund, it will be issued to you via check within 30 days. There will be a non-refundable, non-transferable $50 cancellation fee with an additional fee of 4% of the total amount if the fee was paid with a credit or debit card.

Transferable fees, and cancellation fees not refunded, and may be used by the original student for another Royse and Associates training class within 4 months of the original class date.

*Correspondence students will only be entitled to the refund, as specified above, within 48 hours of registering for the class.


  
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